<p>I placed an online order for two Nokia Lumia 550 on UChoose Flexi 55 & UChoose Flexi110 only to be told that they cannot fulfill this order & that I should choose another contract. After a day I was contacted again to be told which other contract would I like to choose from. I then stated that Vodacom still had this offer online then how could I not receive this order,then to be told that its actually a system error & the system says 'Obsolete'. I then asked Why does Vodacom advertise a product that they cannot fulfill , This is false advertising, Surely if I can select a product that's active today to purchases or select surely this means it is still available for purchase. I have been told for two days now that a supervisor/team leader is following this up but they cannot tell me anything definitive. Also I am a Cell C customer, I have been with them for a very long time. The only reason I decided to go with Vodacom is for the current deals on offer.Also Vodacom has ported my number before the deal has been completed/fulfilled. I will gladly port my number back to CellC & choose a contract backwith them. The call centre agent I spoke to is Nomfundo. I need clearer answers or I will move back to CellC.</p>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
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