QN
Qaqamba N

1 reviews | Active since Oct 2012

05 Dec 2021, 18:26

Services Not Delivered

Bad, Bad Service. On the 20/11/21, I bought everyday data on the Vodacom App. The Data was 300mb everyday for 7 days for R29. Great Right? Transaction was successful. Money taken from my Bank, Got confirmation sms from Vodacom plus their Order number (E***) from their Order History on their App also successful. Lo and Behold the Data was not Allocate. I called in and was told to wait 48 to 72 hours. Given ticket number after ticket number [ A9-OZS9-G3ST; A9-OZYW-6OSJ]. Promises of listening to the calls and Technicians are working on it, Too " Your request is still Pending". Today, 05/12/2021, I was given the R29 back. Airtime of course. I told the lady I wanted the special not the airtime. As it was just a great offer. But the offer is Not available anymore. You should be Ashamed.

0
Replies (1)
Vodacom
Vodacom's reply06 Dec 2021, 08:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team