Services not active when requested
Good Day, I have requested on behalf of my company the Itemize billing to be activated on contract number ********** , Account number: B ********** , but they just come back and say the service can be activated because its a top up cantract, infact it is a uchoose flexi 750, whereby we have other uchoose flexi 350 packages which they activated the service and sent us the itemizes billing but not for this. All of this was requested on 6 October. Very poor service from Vodacom. Not happy with this. this is the first issue we have with Vodacom, if this cant get resolved I will find another service provider for over 200 lines for my comapny.
You can contact me on ********** 303(Personal number) or ********** (office)
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Nov 2017, 15:20
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2017, 15:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
13 Nov 2017, 07:36Sadly till now this matter is not resolved, your consultant did not make contact as per you message!
's update13 Nov 2017, 07:36
Reviewer Update
Sadly till now this matter is not resolved, your consultant did not make contact as per you message!
Vodacom's replyOfficial
14 Nov 2017, 08:49Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2017, 08:49
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
20 Nov 2017, 08:49Good Day,
Please advice what feedback was supp**** and by whom, cause I have still no itemizes billing for **********
's update20 Nov 2017, 08:49
Reviewer Update
Good Day,
Please advice what feedback was supp**** and by whom, cause I have still no itemizes billing for **********