MR
Michelle R

1 reviews | Active since Feb 2012

23 May 2018, 14:06

"Services" I have not agreed to added to account and DEBITED without my knowledge

I have just checked my phone bill for the last few months, this month I have purchased nothing via Vodacom, and have not exceeded any of my allocated call time/ data etc, but for some reason my bill is OVER the amount that I originally signed to pay (It was in the region of R800 originally) it is now sitting at R1131?!?!?

I notice something called "content services" , "vodacom live" & "entertainment services" has been added to my bill and is being debited off my account every month. I have never agreed to these things being debited or was I aware of them. I am not sure how many months this has been ****** from my account, I have emailed Vodacom, but no one has gotten back to me.

Is this even legal?

0
Replies (2)
Vodacom
Vodacom's reply23 May 2018, 16:21
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 May 2018, 14:23
Official

Good Day Michelle

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius