1 reviews | Active since Feb 2012
"Services" I have not agreed to added to account and DEBITED without my knowledge
I have just checked my phone bill for the last few months, this month I have purchased nothing via Vodacom, and have not exceeded any of my allocated call time/ data etc, but for some reason my bill is OVER the amount that I originally signed to pay (It was in the region of R800 originally) it is now sitting at R1131?!?!?
I notice something called "content services" , "vodacom live" & "entertainment services" has been added to my bill and is being debited off my account every month. I have never agreed to these things being debited or was I aware of them. I am not sure how many months this has been ****** from my account, I have emailed Vodacom, but no one has gotten back to me.
Is this even legal?
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Good Day Michelle
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
Craig Julius
Good Day Michelle
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
Craig Julius
