**** services from vodacom

I got my brand new samsung S10A on Sunday from Vodacom shop, they opened the box infront of me to check if all accessories are in the box. I was then told to come back on Wednesday in order for a consultant to help me transfer all the info from my old phone to the new one. Wednesday I waited for almost 2 hours before I was let in the shop. After almost another half an hour to an hour I was told to go home and transfer all the info via bluetooth, they could not help me. I went home and spend all afternoon transfering the info. When I was done I opened the sim tray, but it was very tight, struggled a bit to get it out, and then I saw that the sim tray was bend. I immediately phoned vodacom and informed them of the bended tray, the said to try to bend it back, but I refused as I was scared it would break. The consultant then told me to bring the phone back on Thursday. They then send the phone for repairs. Vodacom called me and said I must pay almost R400 to repair the problem, I refused and said the phone was not even 3 days old and the tray was bend when I took it out. The consultant said that the lady at the store told her I said that I bend the tray by accident, and that they will not replace the phone or fix the tray if I do not pay for the repairs. I then phoned the shop and complained about bad service, they (the store) called me back and said that the repair of the tray is actually only R123 and not almost R400.. They added a screen protector with the cost of fixing the tray. I refused to pay for anything... This is the third time that Vodacom has *****ed me over.. Saying it was not their problem. All promises but no proof or customer service.