GT
Gys T
1 reviews | Active since Feb 2018
22 Feb 2018, 12:17
Services disabled
Been with Vodacom for more than 25 years. All of a sudden my service was disabled. What I suppose the reason being was my data was all used. I reported my problem on the 6th Feb and was told they would reply the following day. The complaint was registered as S4-V2Q2L- LR1R8. Up till now I have tried to get in touch with Vodacom on tel number 082111 quite a number of times. Succeeded 3 times. After each time I was promised that they look into the matter and will reply the following day. Never did I ever receive a call from them except sms's on the 7th and 8th that they would return to me within 24 hours. Never did it happen. My account with Vodacom is NA105619/6. Could you kindly look into the matter! Much appreciated! Regards, Gys du Toit ********** 633
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Replies (2)
Vodacom's replyOfficial
22 Feb 2018, 13:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2018, 13:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Feb 2018, 17:22Good day
Thank you for taking my call.
There is a call logged to our data division to assist with the data charge and some feedback on the data usage. Your reference number is S4-V2Q2L-LR1R8 and we can only assist after the bill has been finalised (beginning of next month).
In the interim; please monitor/check your usage device via settings>data usage>check applications below graph that used your data. (Please check under data traffic for Hawei devices).
Thank you for your patience.
Kind regards
Moddy
Best regards,
Vodacom's reply26 Feb 2018, 17:22
Official
Good day
Thank you for taking my call.
There is a call logged to our data division to assist with the data charge and some feedback on the data usage. Your reference number is S4-V2Q2L-LR1R8 and we can only assist after the bill has been finalised (beginning of next month).
In the interim; please monitor/check your usage device via settings>data usage>check applications below graph that used your data. (Please check under data traffic for Hawei devices).
Thank you for your patience.
Kind regards
Moddy
Best regards,