MM
Mantoa M
1 reviews | Active since Apr 2016
19 Sept 2021, 22:31
Services actived without my consent
So I am at home, minding my business, I get an SMS from vodacom that my insurance has been activated, and that I visited their branch in Bloemfontein Lochlogan so I should rate their service. I was nowhere near their branch on the said day, and I have no idea which insurance they are talking about. Why would someone enter my profile, without my knowledge, and subscribe me to things I know nothing about? I am extremely angry.
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Replies (1)Vodacom's replyOfficial
20 Sept 2021, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2021, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
