MM
Mantoa M

1 reviews | Active since Apr 2016

19 Sept 2021, 22:31

Services actived without my consent

So I am at home, minding my business, I get an SMS from vodacom that my insurance has been activated, and that I visited their branch in Bloemfontein Lochlogan so I should rate their service. I was nowhere near their branch on the said day, and I have no idea which insurance they are talking about. Why would someone enter my profile, without my knowledge, and subscribe me to things I know nothing about? I am extremely angry.

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2021, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team