Services

I went to a Vodacom store in The Glen shopping mall to change my debit order date as I was holding on for the call centre on 3 occasions for longer than 30 minutes. The consultant at the store Makhosini Msibi assisted me and told me about the i-phone 4 that was on special. I asked him to see if I qualify and he submitted the application and confirmed that he will let me know in a hour of the outcome. He never did anything up until my wife called a few days later and he confirmed to her that the contract was approved.<br> I then called the store to find out what documents I should bring with when I collect the phone seeing that I never completed anything when he did the application. At this stage he notified me that I must pay in a R1000.00 for the phone. I then called the head office and spoke to Solomon who advised me to first speak to the store manager Marko who then asked me to complete forms which I did. He then got back to me and said I must pay in R1800.00 for the phone. This is just utter nonsense and I don't see why I must pay in something when it was not confirmed to me upfront. The consultant told my wife that the contract was approved and that we can come pick it up!