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1 reviews | Active since Nov 2025

03 Nov 2025, 15:22

SERVICE YOU GET BEING LOYAL IS NOT RENDERED BACK-WELL DONE VODACOM

Thandokasi working in fibre department customer care is the rudest most arrogant consultant I've ever dealt with,i asked her surname she tells me she cant give it but they sitting with all our info infront of them. Vodacom messes up my account for almost 5months and now due to their staff not doing there job for 5months i should be the one paying the price. I'm a debit customer so how is it that all my creditors are getting there money except for VODACOM. Now i got told that i must first pay 5months balance before they turn on my connection. The Service You Get for Being Loyal to a Network That's Not Loyal to You

Well Done bravo

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2025, 07:45
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team