RH
Ra'eesa Hendricks

1 reviews | Active since Feb 2015

18 Sept 2019, 17:09

**** SERVICE YET AGAIN!!

Yet again Vodacom Disappoints with appalling and pathetic service. 4 hours of phone calls. 7 agents. 7 different stories. Rudeness and lack of ownership prevail. This is absolutely horrid service!! 2 weeks later and still no help or resolution. Pushed frim pillar to post and the damn agents on the phone dont care a damn to help you until the end!! I am so sick of Vodacom. I wonder how rude their hello Peter are going to be this time round!! Can we please get the upgrades and cancellations department to take ownership and sort out my issue!! For goodness sake and the sake of the damn money you make sure you debit everything month!!

0
Replies (2)
Vodacom
Vodacom's reply19 Sept 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Oct 2019, 15:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Regards,Consumer Website Team

Best regards,