Service with a smile

I went into the Menlyn last week with my boyfriend being told that he was allowed the highest package upgrade (this being told to us at the Bedfordview branch) however when Lindy went into the relevant account, my boyfriends account had actually been down graded. He was furious and became I-rate very quickly. Lindy handled the situation like a champion, she maintained her service excellence and went above and beyond even days later trying to resolve the matter. Unfortunately the account was still down graded, but I must commend her for her service and great attitude. She is definitely a keeper :)