Service when it matters

<p>I have been a loyal Vodacom customer for 16 years and never had any issues...until now that is! I have been completely appalled by the lack of customer service from Vodacom when it is needed most. I first picked up that there was ********** activity on my data account a week ago. I immediately reported it and notified Vodacom via the call centre. A service call was logged and i've been waiting for feedback, a response, 'something' from Vodacom since. I have had to follow up daily, only to be told the case is still 'pending', there is no feedback, we do not know which department the query was sent to etc etc and yet my account continues to be locked! This means I am unable to use MY data, while someone has rang up charges on my two most recent invoices and yet Vodacom does not seem bothered or interested in assisting its customers!! I've spoken to a total of seven consultants, visited a store, made endless number of calls, was given the Forensics Department number but even there was no answer. And still I am nowhere closer to speaking to someone who can assist me!! This is completely and utterly unacceptable. </p>