Service ?????? What service

<p>I app**** for a Vodcom contract on the Internet quite some time ago. On Thursday 20 July I was called and the agent assited me with a telephonic application. On 21 Jly she called and advised that my application has been approved and that I will received my new cell witihin 3-5 working days.</p> <p> </p> <p>On Tuesday I was called and informed that my application has been cancelled as the “Confirmations Dept” could not get hold of me, there is no way that this can be correct my cell is permaenltly on my desk. I called the call centre and was transferred fron Cape to Kairo with no one being able to assist.</p> <p> </p> <p>I visit a branch on my way home and there they showed me the contract and the cancellation as well as the reapplicabltion that was done telephonically that morning but were ubale to assist, I will have to work through call centre or reaply in the branch, I did not have the time or documents with me to do this in store, I was given a number to call and promised that they wil be able to assit, three hours and many different calls later, I still did not have answers, the lady at new contracts promised to have a consultant call me in the morning. </p> <p> </p> <p>Once again, this did not happen and I called Vodacom. I was informed that the 2nd application was not done, although I saw it online in the branch, we did the online application again, for the third time now, and once again I must wait for confirmations to call, and make sure that I do not miss the call as they call only once and if you are not availbale the cancel the applications.</p> <p>I find this totally unacceptable that an application must be redone THREE TIMES, confirmations calls only ones (no record on my cell) and the application is cancelled without contacting the client again. I am still intetested in the contact and would like for Vodcom to investigate this matter and ensure that my cell is delivered before COB tomorrow.</p> <p> </p>