Service, what service?

<p>I have gone against my better judgement and signed up for a new contract this year with vodacom. My very first invoice, they over billed, I have not yet been debited for this, I logged a case on the 5th of May ref number 1- ********** ********** , to date no one has called to give me feedback. I have been calling to follow up. a few days ago, i was advised that the case is still open. Today I was advised that the case is closed with no solution or reason. This is unacceptable! a new case was logged today case reference number 1- ********** ********** , I explained that this is not fair as the debit order will land up going off before they even bother looking at my request, the agent explained theirs nothing she can do. I then phoned the vodacom head office number listed on google and the switchboard put me through to subscriber collections, note the only person that actually had empathy towards me was this lady from subscriber collections and she advised she has stopped the debit order until they sort out my query, which is helpful. However my question is will the case be closed again without any feedback or solution?! this is not fair on my part, the fact that I am now new to vodacom this is the service I am getting?! Should i rather cancel the contract and pay the commitment amount? I will not compromise on customer service, this is just appaling as to how new customers are treated!</p>