Service ? What Service ?

<p>So once again I go through the drama of trying to upgrade my account....</p> <p> </p> <p>Firstly forget about upgrading pnline, you will wait days for anyone to contact you despite them offering 2 days delivery etc.</p> <p> </p> <p>I phoned the upgrade department yesterday morning and was told that they must wait for another department to phone me to confirm the order....they will phone that day.....I waited and no phone call !!!</p> <p>I phoned this morning and was told they will definitely phone today.....still waiting !!!!!</p> <p> </p> <p>I was also told delivery will take up to 5 working days.....so why advertise 2 days delivery....no matter if it is ordered online or not.</p> <p> </p> <p>So obviously if they actually phone by tomorrow nothing will get done til Monday and I will be lucky if I get my phone by the end of next week....making it 10 days since I actually ordered the upgrade !!!</p> <p> </p> <p>Please explain why someone else needs to confirm the order.....all phone calls are recorded so why must the order be confirmed ?</p> <p> </p> <p>Anyway so now I speak to a consultant and am told the order has been processed and the phone is waiting to be despatched.</p> <p> </p> <p>Once again Vodacom staff do not have any idea what is going on and I, the client, have to waste my time spending hours on the phone trying to find out what is going on and more time writing this complaint which would not be necessary if Vodacom trained their staff properly !!!!</p> <p> </p> <p>So Vodacom has again shown an utter lack of consideration for their clients !!!!</p> <p> </p> <p>Well Done !!!!!</p>