Service - what service ??????????????

<p>My monthly Vodacom statements are send electronically to a Vodamail e-mail address. Lately I have expererienced all sorts of problems with this and have not received any statements for November or December 2016. I contacted customer care (I suggest that you change this name because there is absolutely nobody there who cares about a customer) to change my e-mail address with the request that the above-mentioned statements be mailed to me - this was promised to be delivered within an hour. When, this morning (12 hours later) I have not received anything I phoned again - the first agent ended the call the moment the call was answered - the second one kept me on the line forever to confirm my identity, then had me listening to music for minutes before I was spoken to again - when I started to explain my problem the call was switched to the service where I now had to rate the service received - what service? Is there anybody in Vodacom who can assist me with this very straightforward request - it is very frustrating to call the call centre, then having to listen to all sorts of messages and adverti*****ts and in the end do not receive any service whatsoever?</p>