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fanie.madphoto fanie.madphoto
1 reviews | Active since Jun 2016
02 Jan 2020, 15:08
Service? What service!
I have been on the phone for more than an hour trying to get through to Vodacom in order to cancel a data contract. They simply just do not answer their phones. Are ther anybody at Vodacom that can assist me? If possible today? The service from service providers in our country is non-existent.
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Replies (3)ff
fanie.madphoto fanie.madphoto's updateReviewer Update
02 Jan 2020, 15:53I have now been on the phone for 2.5 hours and still no-one at Vodacom answers my call. Threre are also no-one at Vodacom to reply on my comments on hellopeter. This is totally frustrating and ............... rediculous.
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fanie.madphoto fanie.madphoto's update02 Jan 2020, 15:53
Reviewer Update
I have now been on the phone for 2.5 hours and still no-one at Vodacom answers my call. Threre are also no-one at Vodacom to reply on my comments on hellopeter. This is totally frustrating and ............... rediculous.
Vodacom's replyOfficial
03 Jan 2020, 07:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2020, 07:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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fanie.madphoto fanie.madphoto's updateReviewer Update
03 Jan 2020, 08:24This morning at 8h00 I started phoning Vodacom again. Shortly after I go through the motions of selecting who to speak to I get the message that they are experiencing high call volumes and then my call is ended by them. I do not even get a chance to wait for an operator to talk to. Vodacom rep**** to my previous review on this platform and said that a consultant will phone me in due course. Nope, that did not happen. I can not believe that business has plummeted to such a low level. Vodacom, stop making promises to phone me, please take action and contact me.
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fanie.madphoto fanie.madphoto's update03 Jan 2020, 08:24
Reviewer Update
This morning at 8h00 I started phoning Vodacom again. Shortly after I go through the motions of selecting who to speak to I get the message that they are experiencing high call volumes and then my call is ended by them. I do not even get a chance to wait for an operator to talk to. Vodacom rep**** to my previous review on this platform and said that a consultant will phone me in due course. Nope, that did not happen. I can not believe that business has plummeted to such a low level. Vodacom, stop making promises to phone me, please take action and contact me.