mJ
murray J
1 reviews | Active since Sept 2013
09 Jan 2026, 13:44
Service? What service!
Twice I have followed the prompts to disable the subscription to which I am incorrectly subscribed. This appears on my Vodacom bill, as Purchased content 2, entertainment services. After following the prompts one is advised an email will follow confirming this has been actioned. NOTHING is received and I am still being billed. I have a screen shot of two requests I received, requesting to have this cancelled. I would like to be refunded AND I would like a response from an actual person!! Is the delay a tactic to encourage an additional revenue stream??
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Vodacom's replyOfficial
09 Jan 2026, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2026, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mJ
murray J's updateReviewer Update
12 Jan 2026, 13:28I guess I should not be surprised-still no contact from Vodacom!!
mJ
murray J's update12 Jan 2026, 13:28
Reviewer Update
I guess I should not be surprised-still no contact from Vodacom!!