********** service Vodacom Ballito lifestyle center branch.

Vodacom Ballito lifestyle center, Poorest service received. I cannot believe the level of incompetency from the staff. Below email was sent to Vodacom a few weeks back but there has been since no response received. How can I get help to honestly cancel my insurance or even my contracts because I cannot actually deal! To date I still await a phone call from them regarding the device!

Good day.

Please contact me urgently regarding account number I***-1. I've recently visited one of your Vodacom stores at the Ballito lifestyle center and I'm extremely fuming and unhappy with the level of service received.

I recently took a contract with you together with insurance and have taken in one of my devices for repairs with a technician.

Firstly I've had to go in more than 2 times being turned away and mind you I'm highly pregnant. Being told everytime the technician is not around! Hence my Google review.

I would really like to know what your insurance entails if as a client you are abruptly just told insurance will not cover the costs of repairing your device yet insurance is being paid for, what does it then cover? Growing the revenue for Vodacom perhaps and just making money out of the client?

I really need clarity on this as I am very unhappy at the moment.I wish to then cancel the insurance for both my devices as this feels like day light *******! And be reimbursed as I've been basically paying for nothing as it seems!

I will be visiting the store tomorrow as well. In light of all this, if my query is not attended to with in SLA or turnaround of 24 to 48 hours, I will take this matter further with the financial Ombudsman, this is a promise rather than a threat. As I feel you are not living up on your promise.

Rather cancel my contracts or assist with resolving my issue. This was approximately 2 weeks ago and I still await a phone call from the technician guy.

Regards, Nonkululeko