NL
Nicolette L
1 reviews | Active since Nov 2020
26 Nov 2020, 09:41
**** SERVICE.... VODACOM
I have been a Vodacom customer for the past 10 years and I have never experienced such BAD SERVICE... I went for my usual upgrade of my contract as I normally do and I received my first bill and my invoice amount went from R750 - R989.89 and when I queried the new invoice amount I was informed I would need too pay for my old device as I upgraded in the 20th month of my contract.... WHAT BS IS THIS AS I AM ON A FIXED CONTRACT!!!!!! I WANT THIS MATTER RESOLVED ASAP!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Nov 2020, 10:56 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2020, 10:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NL
Nicolette L's updateReviewer Update
26 Nov 2020, 15:08I AM DISGUSTED WITH THE CUSTOMER SERVICE IS RECEIVED FROM ONE OF YOUR AGENT'S IN YOUR ESCALATIONS DEPARTMENT.... I RECEIVED A CALL FROM LANCE GULING REGARDING MY INITIAL COMPLAINT AND STILL I WAS NOT HAPPY WITH THE OUTCOME AND WHEN I REQUESTED A CALL BACK FROM A MANAGER WAS ADVISED BY THE AGENT LANCE GULING HE DOES NOT FEEL THE NEED TOO ESCALATE MY COMPLAINT AS HE HAS EXPLAINED THE PROCESS ON THE CALL... IS THIS THE TYPE OF SERVICE VODACOM PROVIDES TOO THEIR CUSTOMERS???? I AM APPALLED AND I AM REQUESTING AN URGENT CALL BACK FROM AN OPERATIONS MANAGER!!!!!!!!!
NL
Nicolette L's update26 Nov 2020, 15:08
Reviewer Update
I AM DISGUSTED WITH THE CUSTOMER SERVICE IS RECEIVED FROM ONE OF YOUR AGENT'S IN YOUR ESCALATIONS DEPARTMENT.... I RECEIVED A CALL FROM LANCE GULING REGARDING MY INITIAL COMPLAINT AND STILL I WAS NOT HAPPY WITH THE OUTCOME AND WHEN I REQUESTED A CALL BACK FROM A MANAGER WAS ADVISED BY THE AGENT LANCE GULING HE DOES NOT FEEL THE NEED TOO ESCALATE MY COMPLAINT AS HE HAS EXPLAINED THE PROCESS ON THE CALL... IS THIS THE TYPE OF SERVICE VODACOM PROVIDES TOO THEIR CUSTOMERS???? I AM APPALLED AND I AM REQUESTING AN URGENT CALL BACK FROM AN OPERATIONS MANAGER!!!!!!!!!
NL
Dear Customer,
Nicolette L's updateReviewer Update
26 Nov 2020, 15:40THIS IS THE RESPONSE FROM VODACOM CUSTOMER SERVICE???? ALL THIS TIME I HAVE REQUESTED FOR A CRM OR OPERATIONS MANAGER FROM VODACOM TO MAKE CONTACT WITH ME BUT NOT A SINGLE CALL FROM A MANAGER.... IF THIS IS NOT SORTED WITHIN THE NEXT 24 HOURS I WILL BE TAKING THIS MATTER FURTHER!!!!!
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
NL
Nicolette L's update26 Nov 2020, 15:40
Reviewer Update
THIS IS THE RESPONSE FROM VODACOM CUSTOMER SERVICE???? ALL THIS TIME I HAVE REQUESTED FOR A CRM OR OPERATIONS MANAGER FROM VODACOM TO MAKE CONTACT WITH ME BUT NOT A SINGLE CALL FROM A MANAGER.... IF THIS IS NOT SORTED WITHIN THE NEXT 24 HOURS I WILL BE TAKING THIS MATTER FURTHER!!!!!
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team