Service upto S#@$

My fiance done a upgrade on the 2nd of September and requested a replacement sim as the previous sim went missing. He was promised by the consultant that he would have his sim by that Friday latest Monday which would have been the 7th. Till today we have still not recieved any sim and we have been on the phone for the last hour and a half being pushed from pillar to post. This is really disgusting service from Vodacom.