Service up to sh*t!

After a long time I am in a position to take out a contract. I app**** online as I was told this is where the magic happens and they can offer me more than in store. To my despair I app**** and I was told that my application was successful and devices will take 3-5 working days for delivery, I waited received not confirmation or tracking number so I phoned just to find out that the application was never submitted. The consultant stated that there was a system problem but she has submitted it successfully and that the time frame is starting over, again I waited with no notification or tracking number. Again I phoned just to be informed that the application is approved and not submitted. Had to change the devices as they stated that was the problem, I agreed and I was informed that the time frame is starting AGAIN and that the device is not in stock! I tried phoning to see how long the device will take just to hear that I have phoned to many times and my number has been BLOCKED!!!!!! No help, no nothing! In Limbo waiting to see what is going to happen! NOT HAPPY AT ALL!!!!