service unacceptable

my cellphone lost service and I could not understand why. i called into the service desk to report the problem and was told that the line was fine and that I should contact 082 155. I called and was told that there was nothing wrong. I then took my cellphone into a repair shop only to establish that the handset was blacklisted in error by Vodacom and that I should take the phone into a Vodacom store for them to \un-blacklist the phone. I was told that I needed to get an affidavit and that it would take 7 days to fix the problem. I refused as this was a mistake by Vodacom why should I have to run around to fix a problem caused by them? I am absolutely disgusted in the lack of accoutability by them and that the problem is left with me to resolve.<br> in the meantime the line which is used as a business line cannot be used and I have to date still not had any indication that the problem is being looked into."