Service tickets closed without action

Visited a Vodacom store for an upgrade and I was notified that your portfolio number needs to be updated and this should take 48hours. More than 48 hours later and the service request was closed with notes that it has been fixed. The store logged another service request which was also closed saying they have updated the portfolio number. I don’t understand such incompetence. Why would one close a service request when you haven’t fixed anything!!!!!! Every time the store contact Vodacom directly they were notified that it would be resolved in an hour and more than 4 hours of going back and forth to the store nothing was fixed. I expect better service and professionalism from a company like Vodacom.