Service that sucks

I am writing to formally lodge a complaint regarding the extremely poor customer service experience I had with Vodacom today. I spent approximately three hours on the phone with your support team and was transferred between multiple agents. Unfortunately, each person I spoke to provided different information, and despite the amount of time spent on the call, my issue remains unresolved. This experience has been incredibly frustrating and disappointing. As a long-standing customer, I expect clear communication, accurate information, and efficient assistance when contacting customer support. Instead, I was repeatedly transferred without any proper resolution or accountability. Just cancel my contract I am paying for a router that dont charge so I paying for nothing. Your service sucks