TM
Thomas M
1 reviews | Active since Dec 2010
25 Sept 2019, 16:21
Service suspended even though Vodacom has my payment details
My Vodacom account is paid monthly from my credit card. I had to change the credit card details at short notice due to my card being ******, and a new card being issued. I provided the new card details to Vodacom in order to settle the account. Despite this, Vodacom suspended my cell phone service and now requires me to pay a fee to get the service up and running again.
Helpful (0)
Replies (4)0
Replies (4)TM
Thomas M's updateReviewer Update
25 Sept 2019, 20:47An update on this: I spoke to Makhala Mapanyane on 6 September who took down my new credit card details and informed me that the account will be settle. This did not happen and my cell numbers were all suspended on 25 September. I then spoke to Willona Thabile Makhubo on 25 September, who told me at 4pm that my cell numbers will be reinstated by 6:30pm on 25 September. This did not happen.
TM
Thomas M's update25 Sept 2019, 20:47
Reviewer Update
An update on this: I spoke to Makhala Mapanyane on 6 September who took down my new credit card details and informed me that the account will be settle. This did not happen and my cell numbers were all suspended on 25 September. I then spoke to Willona Thabile Makhubo on 25 September, who told me at 4pm that my cell numbers will be reinstated by 6:30pm on 25 September. This did not happen.
Vodacom's replyOfficial
26 Sept 2019, 07:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Sept 2019, 07:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Oct 2019, 14:17Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply02 Oct 2019, 14:17
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
TM
Thomas M's updateReviewer Update
02 Oct 2019, 14:48So, after a week you phone me once, don't leave a message and refer to this as "tried to make contact with you"??
Hmmm, I signed up with Vodacom, even though it's a bit more expensive, because of the customer service. But if this is the level of service Vodacom now offers, I may as well go with one of the cheaper providers.
Hmmm, I signed up with Vodacom, even though it's a bit more expensive, because of the customer service. But if this is the level of service Vodacom now offers, I may as well go with one of the cheaper providers.
TM
Thomas M's update02 Oct 2019, 14:48
Reviewer Update
So, after a week you phone me once, don't leave a message and refer to this as "tried to make contact with you"??
Hmmm, I signed up with Vodacom, even though it's a bit more expensive, because of the customer service. But if this is the level of service Vodacom now offers, I may as well go with one of the cheaper providers.
Hmmm, I signed up with Vodacom, even though it's a bit more expensive, because of the customer service. But if this is the level of service Vodacom now offers, I may as well go with one of the cheaper providers.