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Johan S

1 reviews | Active since Mar 2017

31 Mar 2017, 12:25

Service suspended because of a system fault

<p>On Friday ********** 4 at 14:50 the service for my "Red Smart Advantage" package was just suspended. Initionally Vodacom said I requested a Sim Swop, which I did not do. Then they admitted it is a system fault on their side. It is now 7 days later, ********** 1, I have no service whatsoever. I can not make calls neither receive calls. I can not SMS send neither receive any SMS'S.</p> <p> </p> <p>The free minutes as well as the data that was on the account is gone.</p> <p> </p> <p>Vodacom does not contact me, and there is absolute no joy in trtying to contact them. They just stop the call!</p> <p> </p> <p>I can be contacted on ********** or on number ********** 990 after 15:00.</p> <p> </p>

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Replies (9)
Vodacom
Vodacom's reply31 Mar 2017, 12:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JS
Johan S's update31 Mar 2017, 16:31
Reviewer Update

Dear Vodacom,

I have been without servicve for 7 days. Kindly advice when your sytem fault is going to be restored! Just do not tell me in DUE COURSE. That can be in 2020 as well. So to be contacted in DUE COURSE is not acceptable.

JOHAN SMITH

RED ADVANTAGE CUSTOMER WITH NO SEVICE!

JS
Johan S's update03 Apr 2017, 04:15
Reviewer Update

Dear Vodacom,

I have now been charged also for the days that I had been without service!

Been without service now for 10 days (from ********** 4 up to ********** 2)!

All I want is for you to take action and restore the so called "SYSTEM FAULT" and not to charge for services not rendered, and to restore the free minutes that was lost!

I repeat you can contact me on ********** 990 or e-mail: **********

Johan Smith

JS
Johan S's update03 Apr 2017, 15:11
Reviewer Update

Monday 15:10, still no reply from Vodacom!

JS
Johan S's update04 Apr 2017, 13:16
Reviewer Update

Tuesday 13:15 No response from Vodacom yet!!!!!!!

JS
Johan S's update06 Apr 2017, 14:25
Reviewer Update

Vodacom: It is now precisely 13 days without service!

You are really an excellent customer service organisation! Because customercare is non existent!!!

JS
Johan S's update06 Apr 2017, 20:20
Reviewer Update

Vodacom, I can now phone out and send SMS'S, BUT I still can not receive any calls neitherany SMS'S!

PLEASE HELP!

Vodacom
Vodacom's reply07 Apr 2017, 08:45
Official

Hi Johan,

Please be advised that we can confirm that the services on your number are now active again.

Feedback was sent to you via SMS and verbally.

Regards,

RJ

JS
Johan S's update07 Apr 2017, 15:38
Reviewer Update

Thanks Rudi,

My service is restored.

I appreciate your efforts and the phone call as well as the SMS.

Thanks,

Johan Smith.