Service Suspended

<p>With no reason my son's phone receives a message that his service was suspended. This is since Friday. After several calls and two visits to Vodacom shops it is still not sorted out. I must have called customer care 5 times. All they say is that nothing is wrong. Twice the call has just been disconnected. Two agents was supposed to call back. Nothing happened. I the meanwhile I pay for a service that is not available. Why is it suspended, by whom? How can it be corrected?</p>