1 reviews | Active since May 2014
Service Support
<p>Vodacom, I have always commended you on your great service and product offering. That is why we have made use of your products for over the past 20 years at our business, and all my personal accounts and I would like to thank you for that!</p> <p> </p> <p>Today, unfortunately, is not such a day.It is the first time that I am SHOCKEd and DISSAPOINTED by the level of service which I received.<br /><br />Firstly, I contacted your business centre and an automated voice played " Due to unforeseen circumstances, we cannot take any calls during this time".<br /><br />All I want is to re-active an account under my personal name, but have no lucky in doing so. I have emailed the legal department as instructed on the 08/03/2017 and to date, have not received a response.<br /><br />This is not the level of service that you pride yourself on!<br /><br />Please, can you have one of your agents contact me, or I will gladly transfer my 458 business lines to another mobile operator that would gladly welcome my business.<br /><br />After trying all avenues that are available to me, I STILL HAVE NOT MANAGED TO RESOLVE MY ISSUE. <br /><br /><br />I gladly await your response.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Allan,
Feedback provided.
Regards,
Cassandra
Dear Allan,
Feedback provided.
Regards,
Cassandra
