Service Sucks

<p>On Monday 12 June 2017 my mother went to Vodashop Vredenburg Mall at about 15h00 to blacklist her ****** mobile phone. She is a vodacom user for more than 1 years. They were off line and took all her particulars to contact her once online. On Tuesday 13 June I made my first call to Elrie the consultant who assisted us and she indicated they are still offline. On Wednesday 14 June I called again and they were still offline. I then asked if it is only their store or a western cape problem or perhaps a national problem and she said she does not know. Surely if you offline for so long the store manager must find out what the cause of the problem is and if it occurs elsewhere too. </p> <p> </p> <p>I insisted to speak to the manager Floris and he made some calls and eventually called me back and emailed the reference number for the black listing.</p> <p> </p> <p>More than 25 calls from my cell-c contract to request the information on a letterhead I did not receive it yet and no phone call from the store as at Wednesday 21 June 2017 at 10h51. </p> <p> </p> <p>The claim at the insurance is delayed for more than a week and my 79 year old mother is currently without any contact, since she does not have a telkom landline.</p> <p> </p> <p>Please look into this matter urgently</p> <p> </p>