1 reviews | Active since Oct 2016

19 Oct 2016, 16:22

Service sucks

<p>Middle June I wanted to cancel 2 vodacom contracts. The consultants offered me 2 contracts of R79.99 and R39.99 which would include data and free sms's come August no data or sms's! I complained, they listened to the recording and I was told by Nolo the situation has been resolved. The data was given but 2 months later still no free sms's . I complained again end Sept and was told an agent will contact me. It is now 19 Oct and I am still waiting!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,