1 reviews | Active since Jun 2016

03 Jun 2016, 09:09

Service sucks!!

<p>Our email failed to login on Monday. We called to report the problem and were told Vodacom was experiencing difficulty but that they would re-set our service and it should be back on the following day. It was not. We called again. They had sent the username and password to the (now defunct) email address - clever!! We explained (again!) that we were not able to login and retrieve email and for them to please send the necessary data to our listed celll number. 24 hours later nothing had changed. We are now 5 days into the issue and despite many calls, sms's back and forth, the situation remains the same. We STILL have not received the info we requested (either by sms or alternative email address) and we continue to get messages daily from a 'Yunus Adams' at Vodacom telling us the problem has been resolved and the call closed. Utterly ***********!!</p>

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2016, 09:44
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites