Service substandard

<p>On 22/06/2016 i spoke to Nkosinathi from Midrand cancellations department to cancel my contracts REF: 15:48 22/06/2016. He offered an upgrade deal for R79 with R110 airtime, data and sms's. I specifically asked if i would forfeit my accumulated sms's from previous package and he advised that i wouldnt. When the new deal came into effect on 30/06/2016 i lost all sms's, no data and or new sms's received. I called in and spoke to Kgomotso who promised to revert back to me, on the 30th. Im still waiting for that call. I have today called and have been sent from pillar to post just to get to Midrand branch to speak to Brian Bembe as i want to cancel both my contracts with Vodacom. Kindly get back to me to have these contracts cancelled, i no longer want to have to deal with the lack of intergrity this company continues to display.</p>