CA
Carlene A
1 reviews | Active since Sept 2009
14 Jan 2021, 13:02
Service still pathetic (at least it's consistent)
I cancelled my Vodacom contract at least three months ago. My credit profile shows that this account is open and that I owe money on it. My Vodacom statement indicates that Vodacom owes me money.
Why does it show that I owe Vodacom money and why is it on my credit profile as an open account when it isn't.
On the phone with the 5th consultant, after being transferred to different departments, and still no definitive answer, 20 minutes later.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jan 2021, 14:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CA
Carlene A's updateReviewer Update
15 Mar 2021, 11:25The 7 - 14 days has turned into sixty days later and this 'account' is still reflecting - an account I cancelled after less than a month because Vodacom couldn't correctly process my order.
CA
Carlene A's update15 Mar 2021, 11:25
Reviewer Update
The 7 - 14 days has turned into sixty days later and this 'account' is still reflecting - an account I cancelled after less than a month because Vodacom couldn't correctly process my order.
CA
Carlene A's updateReviewer Update
18 Mar 2021, 07:01Is the reply also going to take sixty days, or is nobody interested / competent to get back to me and fix this.
CA
Carlene A's update18 Mar 2021, 07:01
Reviewer Update
Is the reply also going to take sixty days, or is nobody interested / competent to get back to me and fix this.