Service still not improving

<p>I've done an early upgrade in November 2016, without a device on my cell number ********** 726, where the deal was as follows, 150 airtime, 500mb data, call identity will be free of charge, on the 1st of the new month, the call identity was missing, since 2nd Dec i've been trying to get it back, i was told its not free, but it seems also no one can undo this problem. My daughter has to phone the security gate with this number, now she has to call me and i have to open the gate. I'm really unhappy about this. I checked a moment ago, he number still reflects private when she calls me. When i call her, my number appear on her screen. When she call others, her number remains private. A call was logged, no one has fixed this, this has been inconveniencing us for many days now. She also has not received this data, but i bet the clip and data will reflect on the invoice.</p>