SERVICE STANDARDS DROPPED TREMENDOUSLY.

My son did an upgrade online only to find after following up a few days later that order is in process. Advised by the customer care agent to cancel the online upgrade and she will call back to re-do the upgrade from her side. Upon the call back my was advise that the item he upgraded to online is no longer available and offered something else with a much higher premium. We've reached out to Vodacom via email as well as social media to address the situation and express the dissapointment but have not received any response. So dissapointed as I was the one that recommended my son to Vodacom as he has been with another network. I have never been with another network in my lifetime, but will definitely consider a change after receipt of this service.