1 reviews | Active since Sept 2016

09 Oct 2016, 08:44

Service Specialist Reference # ***

<p>A month ago I couldn't I can't get my caller ID to send. I'd been to the store, sat there for 4 hours and not one could solve my problem. So I made DOZENS OF PHONE CALLS,!!!!!! </p> <p>AND NOTHING HAPPENED UNTIL I POSTED ON HELLO PETER.A couple of emails and it was finally fixed a week later....</p> <p> </p> <p>NOW ITS HAPPENED AGAIN AND ITS VODACOMS FAULT. I need International roaming. They messed it up totally. Then they reset the phone and my caller ID was gone again! Hours on the phone AGAIN! And the best I get is the above reference, and AGAIN weeks of stress I'm sure. Now they messed it up, I don't have roaming and I don't have caller ID!! Result? No one answers calls from Unknown Number! And my caller ID BUTTON IS WHITED OUT AND I CANT RESET IT.<br />I need someone who can actually DO SOMETHING TO PHONE ME. URGENTLY, ASAP.not email, PHONE. FIX IT!!!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2016, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team