KS
Kungesihe S

1 reviews | Active since Apr 2021

29 Apr 2021, 15:08

Service so bad not even Hello Peter solve it.

Twice Now, the only reason I'm writing this is because I didn't get assistance the first time, even from Hello Peter, I have been waiting for a device order that I have confirmed for way too long now, I put a post on hello Peter and they called me and said they would escalate my problem and then give me feedback this is after they **** saying that they cannot get a hold of me on the very number their HelloPeter correspondent called me a number they confirm every time I call them to find out what is happening.

It sucks that I have to call Vodacom all the time only for them to tell me "sorry I'm sure they will contact you soon. I'm sitting by my broken phone like an idiot waiting for a call that clearly is not going to. communication has been straining and my business projects have suffered, to put insult to injury my partner does not believe that I have been waiting for a phone for this long. So as Vodacom you honestly going to have to apologies to her with a phone that I am not paying for, this is my fault for trusting Vodacom, There are so many better ways to handle this, so many ways that we could have resolved this, communication from the get go would have been appreciated, they said nothing not even if the phone was out of stock or what that would have helped. I'm having to call them all the time.

Please if HelloPeter cant help then who.

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2021, 07:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team