1 reviews | Active since Oct 2010
Service Requests a vodacom Joke
<p>On the 3rd January 2017 i raised an enquiry into my Nov & Dec data costs (service request ref 1- ********** 329808, please note request can take up 10-14 working days to resolve) currently its the 28th January and with numerous phone calls with customer service and team leader with promises of this issue being resolve quickly, im still waiting................. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Its the 31st January @10-30am and no one from vodacom have contacted me yet.............ive just phoned the call centre again to be advised this issue is still not resolved???? and that i will still be debited the full amount until vodacom can resolve the issue from their side. we are now on day 28 so much for 10-14 days turn around time.
Its the 31st January @10-30am and no one from vodacom have contacted me yet.............ive just phoned the call centre again to be advised this issue is still not resolved???? and that i will still be debited the full amount until vodacom can resolve the issue from their side. we are now on day 28 so much for 10-14 days turn around time.