Service request unresolved after a week!

<p>On 1 Jun 2016 I logged Service Request (SR) A2-1QE8-JBQT2 in respect of a web portal recharge problem on a prepaid number. The next day I was requested to send them screenshots by email which was done the same day.</p> <p>Having had no response by Wednesday 8 Jun I phoned Vodacom's Customercare at 12:42 to follow up on this SR only for the agent to put me through to a Voice Verification process which I didn't asked for! Call terminated at the end of that process.</p> <p>I phonded again at 12:49 - this time the agent that I spoke to asked to call me back after a while because he suspected a pending cut-off of the call. I'm still waiting for the promised call!</p> <p>The treatment by the Call Centre is unacceptable and surely Vodacom should be able to resolve a SR within a week?</p> <p> </p> <p> </p> <p>Phoned a</p> <p> </p>