Service request SR*** update NoReply(2-AO4LHP1).

I’m writing this to complain about Vodacom fiber, we moved to a new place in the same complex to come and move our WiFi connection to our new place, it’s been almost 3 weeks that I’ve been calling Vodacom to assist us but up to today no one has come to assist us , this is after we’ve been promised that they will come on Wednesday the 12th and 15th of February and I’ve written several emails and called many times but still nothing, and they quick debit our account monthly but we always struggle whenever we need their assistance, we have in the past had no WiFi for almost 2 weeks but they still debited our account with the amount, Vodacom is unprofessional and treats it’s customers very bad.