KD
Khatija D
1 reviews | Active since Jan 2020
20 Apr 2026, 20:01
Service request SR***
Dear Vodacom,
We have not had fibre connectivity since Saturday. We were informed that this is affecting the entire area and that fibre cables were being replaced.
On Sunday, we were told the issue would be resolved and that services would be restored. It is now Monday evening and we are still without any connection.
This experience has been extremely frustrating, especially dealing with both MetroFibre and Vodacom, with no clear updates or resolution.
Please can you urgently advise: - When will the service be fully restored? - Will we be credited for the 3 days (and counting) of downtime?
We expect prompt feedback and resolution on this matter.
Regards,
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Apr 2026, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2026, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Apr 2026, 12:42Dear Khatija, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made with you and the feedback was provided. Regards, Consumer Website Team
Best regards,
Vodacom's reply24 Apr 2026, 12:42
Official
Dear Khatija, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made with you and the feedback was provided. Regards, Consumer Website Team
Best regards,