Service request SR*** update NoReply(2-S6IZC9R).

Item: Vodacom
Rating: 1
Author: Zozo M

Good day. Since loadshedding on Thursday our vuma wifi box has been down. I have called numerous times and today I find out that my call has not even been assigned. I work from home and has lost 2 days of work and I am told I must again for Monday which will now be 3 days of work. So what happens now, should I be out of work for Vodacom.to listen and assign my call and send a technician?when you debut our account I guess it's no problem now. I want to know ASAP what is happening with my call as customer care tell me they can't put me through to a manager to complain about this. It's been 3 days...I mean really now. UNACCEPTABLE. Vodacom: Vodacom: Service request SR*** update NoReply(2-S6IZC9R).

Regards MRS MDAKANE ***

Helpful (0)

Replies (4)

Zozo M's updateReviewer Update

19 Nov 2022, 10:39

The customer service person today Xolisile Tlhakong told me there is no way to escalate this matter but wait 48hrs or come to this platform, so here we are

Zozo M's update19 Nov 2022, 10:39

Reviewer Update

The customer service person today Xolisile Tlhakong told me there is no way to escalate this matter but wait 48hrs or come to this platform, so here we are

Vodacom's replyOfficial

19 Nov 2022, 11:15

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Nov 2022, 11:15

Official

Zozo M's updateReviewer Update

19 Nov 2022, 17:01

Hi vodacom. No response as at now. Can someone call me or come out to check the router as promised. If I am out of a job due to no response from vodacom, I promise to not take this quietly

Zozo M's update19 Nov 2022, 17:01

Reviewer Update

Hi vodacom. No response as at now. Can someone call me or come out to check the router as promised. If I am out of a job due to no response from vodacom, I promise to not take this quietly

Zozo M's updateReviewer Update

20 Nov 2022, 11:47

Vodacom. We are still experiencing a problem. The Vumatel guys came today and everything tested, the Vuma box is fine and has data. It was established between the vuma guys and vodacom that the MAC address on the router doesn't correspond to the one on VuMatel VX portal. Can you assign to us a new box us as the one we are using is old.

I have lost 3 days of work. I need to know what needs to happen now ASAP.

Zozo M's update20 Nov 2022, 11:47

Reviewer Update