Service request on fiber change not effected more than a month while its reflects closed as per their system

Fiber service requested logged and according to notification from Vodacom it was finalized 20 February 2023. I called on 3 March 2023 without joy, I called again 17 March 2023 after discovering the change was not done as the invoice reflects the previous amount, I was advised the matter will be escalated and resorted in 48 hours.

Today its 29 March 2023 I called its the same answer of escalation without any progress. I am still on 10MPbs instead of 20Mbps and the invoice reflects the amount of 10Mbps which is way higher that the 20Mbps. The issue of paying more this month of MARCH 2023 invoice is really frustrating as no one advices about possible reimbur*****t on that worse part my account is still on the 10Mbps.

It been a month I need answers with actions please including explanation on the reimbur*****t I am eligible for as as per your system, the consultants I spoke with each time I called indicated its shows (I know you have records) that I am supposed to be on 20Mbps since end February and yet nothing.