service request logged

I app**** for an upgrade 3 months before my upgrade date ,I was told that i needed to pay for my new device for 3 months, after 3 months it will automatically be cancelled.<br> <br> Up until today almost a year later Vodacom is still charging me for an additional device, I contacted the call center on the 12 of February, today is the 4 March and still no one as contacted me, I tried calling 5 times and no one has been able to give me feedback, I am really disappointed with the service received for vodacom