1 reviews | Active since Jul 2016
Service request has been going on for 2 months and still not fixed and assisted
<p>Good day this is a formal complaint in writing to Vodacom.</p> <p> </p> <p>I have been having these issues on my contract since the 11th of feb Candice Meyer asked me to send all this information so that they can help resolve my problem.</p> <p> </p> <p>I have called over 15 times in the past 2 months and have made numerous service requests about the same issue but most of them have been closed without even being fixed, some are open and never attended to just being escalated for the past 2 months. I wish I had proof of how many hours I have sat on the phone with Vodacom about the same problem. It has been way over 5 hrs of back and forth phone calls. I have complained to hello Peter where Dominic contacted me to fix this problem and never got back to me since, then I was called by Sam from hellopeter which said this will also get fixed and till now I haven’t heard from any one again.</p> <p> </p> <p>I am totally disgusted and ashamed to say that I pay you guys every single month without fail for over 6 years and this is the kind of service I get. You have agents that make promises to clients but never follow up again to make sure the clients problem was fixed and they have all **** and taken shortcuts in assisting me.</p> <p> </p> <p>My account is blocked for me to use but I am the one that pays it and Vodacom has given full access to the other number linked on my account that belongs to someone else. I am just paying the contract for them. Therefore my account is exposed to ***** and theft</p> <p> </p> <p>Vodacom owes me a massive apology for the terrible service I have been given. You cant be the most expensive network in south Africa and still have bad service. Your high rates need to be justified by good service</p> <p> </p> <p>My problem needs to resolved and I need to be credited for all my time wasted chasing Vodacom to help me. Your company can always make more money but you can never give me back the time I have wasted on you companies incompetence.</p> <p> </p> <p>Ps: I expect this to fixed and not ignored still</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
my probelem is still not fixed and now you guys have blocked my other contract number. Can Sam Sonday please fix my problem as promised i havent heard from you again and cant get hold of you. this sevrvice is diguting i want my contact removed from vodacom and my money back
my probelem is still not fixed and now you guys have blocked my other contract number. Can Sam Sonday please fix my problem as promised i havent heard from you again and cant get hold of you. this sevrvice is diguting i want my contact removed from vodacom and my money back
I am still waiting for help from you guys so that you can fix my contract. Why are you ignoring clients complaints and not fixing their problems
I am still waiting for help from you guys so that you can fix my contract. Why are you ignoring clients complaints and not fixing their problems
problem is still not fixed. i wish i could express how bad vodacoms service is but there is no words for it
problem is still not fixed. i wish i could express how bad vodacoms service is but there is no words for it
i got an sms today saying my problem is fixed but it still isnt fixed and i still have the same errors and no body has called me since the last time i spoke to sam and i asked nicely that i get called and informed about what is going on with my profile and why are they saying its fixed but its not!!!!!!!! so tired of this pathetic ompany nearly 3 months i have same problem over and over again. you guys deserve junk status for a network
i got an sms today saying my problem is fixed but it still isnt fixed and i still have the same errors and no body has called me since the last time i spoke to sam and i asked nicely that i get called and informed about what is going on with my profile and why are they saying its fixed but its not!!!!!!!! so tired of this pathetic ompany nearly 3 months i have same problem over and over again. you guys deserve junk status for a network
I keep getting messages from u guys saying my query is fixed. Bt till today no calls to ask if it's fixed. It is nt fixed stop doing half jobs nd make sure it's fixed before u close a query and tell ur clients it's fixed. Ps my problem is still the same as it was 3 months ago. So tired of ur *** service il definitely be leaving vodacom when my contracts finnished as I still have the same issue for the past 3 months
I keep getting messages from u guys saying my query is fixed. Bt till today no calls to ask if it's fixed. It is nt fixed stop doing half jobs nd make sure it's fixed before u close a query and tell ur clients it's fixed. Ps my problem is still the same as it was 3 months ago. So tired of ur *** service il definitely be leaving vodacom when my contracts finnished as I still have the same issue for the past 3 months