Service Request: A2-1LKD-B6832Q

A service call was logged on the 9 march 2016 and further to this I received a text requesting a copy of my ID and details of the contract I was requesting. I was given a fax number to which I was to send my ID and details of request to ***). I sent it on the 10 march and to-date I am still awaiting a response. I requested a copy of my recent contract which started 2015 as this is required by Samsung to repair my damaged screen. it is a week today and still I have received no feedback at all and If I am unable to have the screen repaired due to a delay on your end I will be taking up the matter further as this is unacceptable I have clearly adhered to your requirements and sent you all you required and still I am left with nothing.