Service rendered not to my satisfaction

I don’t even know where to begin Mid February 2025 Field worker by the name of Wongama pitched to me fibre offer for 6 months that I would pay R399 and there after 6 months I will pay R 629.00 which I was happy with. Beginning of March I was issued with an invoice of an R839.00 called Vodacom was transferred to various departments requesting detailed explanation as to what is happening was told to call Billing department in the morning.

Following day I called billing department spoke to Nkosiyaphi requesting answers why I’m being billed for R839.00 to date I still have not received any proper response reference number which I was provided with is SR*** router serial number is 240 1DSX2133 17 .

To top it up every day I’m constantly calling Vodacom for faulty line which is disconnecting every 5 to 20 minutes in between that too has still not been resolved I’m getting poor service since day one and it’s almost a full month.

I will be expected to pay for a service which intermits every 5 to 20 minutes in between.

I called Nkosiyaphi again yesterday I did not get feedback he advised his Manager starts shift at 09:00 asked to be cc’d in email where the matter has been assigned to no email received till know I told him I want out of this to cancel they are stalling everyday the is an excuse I’m so disappointed with this bad service I’m receiving from a reputable company like Vodacom.

I want this matter to be resolved immediately.