Service-related issue

Hi

I app**** for Fibre package with Vodacom on 25th May 2020. Everything ran promptly and the service was so great that the rooter was delivered by 29 May 2020.

Since delivery, numerous follow ups, I have heard nothing further from Vodacom.

I am not sure if i m expected to install the rooter myself since i indicated we already have fibre to the house or what but Vodacom has been quiet and there customer service since flew out the window.

Order no: *** Sales Order: SO***

If someone can please assist, i know Vodacom does not operate like this, but somewhere someone is not doing their job.

Thanks