**** service regarding a refund request

<p>I have been dealing with various departments at vodacom to try and request a refund, the 1st instance I phoned the call centre and was advised that a refund will be processed between 5-10 working days, after the initial 5 working days I decided to follow up and see whats going on, and was then advised by another agent that nothing has been done regarding my refund request!! Second try, a few days after, I got through again to the call centre and requested it be escelated and recieved a call back where they advised me that such request will be done and handled, now after another 3 days and having sent through my request and proof of payments no work has still been done to refund me the credit on my account. This is unacceptable and shows how disjointed vodacom is to service its clients in a professional manner.</p>